£6,000 compensation awarded to tenant in housing disrepair claim for council property

The letter of claim was sent out on the 23 January 2018.

The allegations ranged from damp and mould to the interior of the property, defective plasterwork, broken lights in communal and a defective toilet.

A surveyor’s report was obtained, which confirmed the defects where present.

Settlement was reached on the 8 June 2018, with the claimant receiving £6,000.00 in compensation as well as an extensive schedule of works to be carried out to this property.

Not only did the compensation include a sum for diminution in rent and inconvenience, but it also included an element for personal injury as the defects in the property had exacerbated a pre-existing medical condition.

“Dear Sandra at CEL Solicitors,

After over a decade of experiencing leaks and damp, I decided finally to take the matter further.

My neighbour downstairs gave me CELs number and I contacted them.

I was treated with the utmost respect from day one, making me realise that my living conditions was not adequately supported by the council.

After meeting and being interviewed by one of CELs team, I knew from then that I was in good hands.

Every facet of disrepair was looked at, photographed and recorded, whilst every effort was made to allay my fears of not being listened to by the powers that be (the Council).

As a result of CELs intervention, the affected areas were looked at jointly between the council surveyor and CELs own surveyor and work started to find the leak/s and redecorate.

Every effort was made to ensure that my flat was receiving the best course of action and every telephone conversation was backed up by confirmation letters and I am glad to say that my compensation was received.

I am very satisfied with the elevated level of professionalism displayed by CEL staff, especially Sandra Craig, whom I corresponded with throughout the time. Her calm but knowledgeable disposition helped on many occasions to allay my fears.

I would like to extend my gratitude to all those workers at CEL especially Sandra Craig. I have already given CEL’s number out to a few people so watch that space.

Again, thank you for your input.

Regards
Barbara