Housing disrepair complaints for a Bernicia property

If you’re a tenant living in a house owned by Bernicia, your landlord has to ensure that the home you’re renting from them is structurally safe and that you have access to essential services. Their responsibilities as landlords include, but are not limited to:

  • Maintenance of the roof and all guttering and drainage pipes
  • Ensuring tenants have safe access to gas and electricity
  • Maintenance of any internal pipework and electrical wiring
  • Repairing any issues causing penetrating damp

So, for example, if guttering on your house becomes blocked or broken and, as a result, rainwater is leaking into the brickwork and causing a damp problem, it’s down to Bernicia to fix the guttering and repair any other damage caused by the issues, including redecorating if necessary.

When should I complain about disrepair to Bernicia?

You should report any repairs to Bernicia as soon as you notice there is a problem. The sooner a repair is reported, the sooner the issue can be fixed. If your house needs a repair and you don’t report it quickly to Bernicia, the problem could become worse over time and require more extensive repairs to fix properly.

You can contact Bernicia through their website to report a repair, or do so by phone, on 0344 800 3800. They promise that their service includes 24-hour emergency response for urgent repairs.

What can I do if Bernicia don’t carry out the repairs on my house?

If you have reported the disrepair to Bernicia correctly and, after a reasonable amount of time, they have not attempted to fix the problem or have not contacted you at all in relation to it, you might be eligible to make a disrepair compensation claim.

If you, or anyone else in the household, is injured or suffers as a result of the disrepair, or if any of your personal belongings are damaged, it may be possible to claim for these things as well as for the repairs to be carried out.  To find out if you might have a claim, contact CEL Solicitors today, for a free initial assessment, on 0808 281 2660 or 0203 893 2499; or by email at info@celsolicitors.co.uk.