Housing Disrepair complaints for a New Charter Group property

If you’re a tenant in a property owned by New Charter Group then your landlord has certain responsibilities related to the maintenance of your home. Their legal obligations include, but are not limited to:

  • Ensuring you have safe access to gas and electricity
  • Ensuring you have a functioning heating system and access to hot water
  • Ensuring that you have functioning sanitary systems e.g. toilet, sink, bath or shower

So, for example, if your boiler breaks and you don’t have access to heating or hot water, it’s the responsibility of New Charter Group to repair the issue and restore your essential facilities, within a reasonable timeframe.

Can I complain to New Charter Group about disrepair?

You should always report any repairs that are needed as soon as you discover the problem. You can do this online or by phone, on 0161 331 2000. Emergency repairs can be reported anytime, but routine repairs should be reported within office hours.

Emergencies include things like burst pipes, non-functioning toilet (where it’s the only one in the property), broken external door locks, total loss of power, dangerous brickwork or any other disrepair issue which threatens the safety of people or property.

New Charter Group say that they aim to respond to emergency repairs within four hours of the problem being reported.

What happens if New Charter Group don’t make the repairs that are needed?

If you have reported a disrepair issues through the correct channels and New Charter Group do not attempt to fix the problem within a reasonable timescale, you could be eligible to make a disrepair compensation claim. If your personal belongings have been damaged because of the issue or if you, or anyone else who lives with you, has suffered as a result of the problem not being fixed promptly, it might be possible to make a claim.

For a free initial assessment of your claim and further information about resolving housing disrepair issues, contact CEL Solicitors today on 0808 281 2660 or 0203 893 2499; or email info@celsolicitors.co.uk