Housing disrepair complaints with a Plus Dane Housing property

Legal protocol states that if you rent a property from Plus Dane Housing, both you and the housing association have a responsibility to keep the property up to the required standard of living.

The standards that your landlord is responsible for, include:

  • Access to working sanitation – including sinks, toilets, baths and drains
  • A home that is structurally safe
  • Access to heating and hot water
  • A home that is free from damp & mould
  • Safe access to gas and electricity

For example, if Plus Dane Housing have failed to deal with important repairs to the structure of your home, or have left you without access to hot water or heating, you may be able to claim against them on your behalf for both compensation and for the repairs in question. Poor conditions in your home can not only create an unpleasant living environment, but they can also put your, and your family’s, health and wellbeing at serious risk, especially when it comes to issues such as mould or rising damp around children and adults with respiratory conditions.

At CEL Solicitors, we are more than equipped to deal with social housing complaints and believe that everyone has the right to live in a well-maintained and, more importantly, safe property

How do I complain to Plus Dane Housing about disrepair in my home?

It is important that you report any concerns to Plus Dane as quickly as possible. In an emergency, you can call 0800 169 2988 and Plus Dane will aim to respond to emergency repairs within four hours. Once the risk has been removed, Plus Dane will usually carry out the repair as soon as possible, depending on the type of work needed.

What should I do if Plus Dane Housing haven’t dealt with my housing complaints?

If you have reported your housing repair concerns to Plus Dane, but you feel that they are failing to deal with the issues within a fair amount of time, housing association solicitors may be able to claim against them on your behalf, for both compensation and for the repairs in question.

For more information about your rights as a tenant, and for a free initial assessment of your claim, contact CEL Solicitors today on 0808 281 2660 or 0203 893 2499; or email info@celsolicitors.co.uk