Housing disrepair issues with a Sanctuary Housing rented property

Sanctuary Housing have a legal obligation to carry out any necessary maintenance to any of the properties they rent out, as well as ensuring that your home is kept to a decent living standard.  This includes the following:

  • Suitable access to flushing toilets, baths and basins, hot water and heating
  • Maintenance to ensure that the building is structurally safe to live in
  • A damp-free, mould-free and pest-free home
  • Gas and electricity access

If you have issues around vermin in your home, if Sanctuary Housing have not carried out important maintenance to the structure of the property you rent; they may be breaking the law. Not only can these issues create a poor living environment, but in extreme cases they may put yours or your family’s health at risk. Rising damp, for example, can be severely detrimental to the health of young children, and vulnerable adults.

At CEL Solicitors we think everyone deserves to live in a safe, well-maintained property, so we take Sanctuary Housing’s legal obligations very seriously.

Should I report housing disrepair issues to Sanctuary Housing?

Yes, it is important that any issues or concerns are reported to Sanctuary Housing as soon as they arise. In emergencies, you can call 0800 131 3348 and the trust should ensure that your home is made safe as quickly as possible, as well as arranging for any follow-up work required.

Is there anything I can do if Sanctuary Housing haven’t dealt with my housing issues swiftly?

If you have reported your housing disrepair concerns to Sanctuary Housing, but you feel that they have failed to take any action to resolve the problems within a reasonable time frame, our expert housing repair solicitors may be able to claim compensation on your behalf.

For information about your rights as a tenant, and for a free initial assessment of your claim, contact CEL solicitors today on 0808 281 2660 or 0203 893 2499; or email info@celsolicitors.co.uk