Housing disrepair problems with a Halton Housing Trust property

If you rent a property from Halton Housing Trust, they are responsible for ensuring that any necessary repairs and maintenance are carried out on your house. Their responsibilities include, but are not limited to:

  • Proper working sanitation – including drains, sinks, toilets, baths and basins
  • Safe access to heating and hot water
  • A safe and structurally sound building

For example, your home may have some damaged guttering, which is resulting in rain water coming through the wall and causing penetrative damp issues. Not only can this be unsightly and cause staining on interior walls, but damp can also have an impact on people’s health as it’s known to exacerbate respiratory conditions and can cause problems for the young, elderly or those with other existing health issues.

At CEL Solicitors, we think that every household deserves to live in a safe, well-maintained property, so we take Halton Housing Trust’s repairs and maintenance policy very seriously.

Should I report housing disrepair issues to Halton Housing Trust?

It’s important that you report any repair issues or concerns to Halton Housing Trust as soon as possible after you spot the problem. Their emergency repair phone line is 0303 333 0101, and they claim that problems which could cause an immediate hazard to people or property are visited within 2 hours for a temporary fix to make safe, with follow-up repairs made within 24 hours. Halton Housing Trust claim that non-emergency repairs are carried out within 20 days.

What can I do if Halton Housing Trust don’t fix the problem?

If you have reported the issue(s) to Halton Housing Trust but they haven’t taken action within their stated timeframes, you might be eligible to make a claim for compensation, especially if any members of your household have suffered as a result of the disrepair.

For information about your rights as a Halton Housing Trust tenant, and for a free initial assessment of your claim, contact CEL solicitors today on 0808 281 2660 or 0203 893 2499; or email info@celsolicitors.co.uk