East Thames Housing merged with L&Q (London & Quadrant) in April 2018, and are now known as L&Q. Any tenants of what used to be East Thames Housing are now automatically tenants of L&Q.

In any rented house, the tenant has responsibilities for upkeep and maintenance and so does the landlord. All major repairs to the property’s structure and its essential fixtures and fittings are the responsibility of the housing association, and this includes:

  • Boiler and heating system servicing and maintenance
  • Maintaining and repairing, if required the roof, guttering and drainage pipes
  • Fixing any penetrating damp issues

I need to report disrepair to East Thames Housing / L&Q, how do I contact them?

If you need to report a repair that needs carrying out to your landlord, you can do it online via the L&Q website, or you can call them on 0300 456 9996. For urgent or emergency repairs, such as those that endanger people or the property itself, it’s recommended to ring them.

They aim to attend emergency repairs within 24 hours. For other repairs they will arrange an appointment for a surveyor or contractor to visit and assess the repair at a convenient day and time. A follow-up appointment may be necessary if the full repair cannot be made at the first visit.

What can I do if East Thames Housing / L&Q still haven’t made a repair to my home?

Your landlord doesn’t have a legal deadline to make repairs; they have to do so within a reasonable amount of time. If you feel unhappy about the amount of time that it is taking them to respond to your complaint or actually carry out the repairs, you may find that you are eligible to make a disrepair compensation claim. A successful claim can not only ensure that the repair work is carried out at the landlord’s expense, it may also include compensation for any personal belongings that have been damaged by the disrepair issue, or any health problems directly attributed to the repair not being carried out sooner.

If you would like to discuss your options, talk to one of our expert solicitors by calling 0151 909 8212, or by emailing info@celsolicitors.co.uk.