What counts as disrepair in a rented SW9 Property?

SW9 Community Housing manage properties on the Stockwell Park Estate and the surrounding area on behalf of their parent company, Network Homes. As a tenant in one of these properties, your tenancy agreement will outline what responsibilities you have, when it comes to the maintenance and upkeep of your home. These include:

  • Replacing light bulbs within your home, when needed
  • Minor repairs to things like internal door handles, toilet seats and small plaster cracks
  • Internal decoration
  • Dealing with a blocked WC, sink, bath or basin
  • Maintaining your private garden or outside spaces.

However, for any structural repairs or problems with permanent fixtures and fittings, the responsibility for maintenance and repair lies with SW9, acting on behalf of your landlord. Their responsibilities include looking after:

  • The roof, windows, walls, external doors and doorframes
  • The gutters and drains
  • The supply of water, electricity and gas to your home
  • Your heating and hot water system.

You can find out more about the different responsibilities of landlords and tenants here.

Reporting repairs to SW9 Community Housing

You’ll need to report any repairs that fall under the responsibility of your landlord to SW9 straight away so that they can log the issue and arrange for repairs to be made. You can do this by calling them on 0207 326 3700 and choosing the ‘repairs’ option. You can also log the issue online through their website.

SW9 will then categorise your repair and respond to it accordingly. Their categories are:

Emergency repairs

SW9 aim to make emergency repairs within 24 hours. The situation in which a repair might be classed as an emergency is if there is a risk to someone’s health or safety, or if the home is not able to be secured.

Urgent repairs

SW9 aim to complete urgent repairs within 7 days. These are repairs that need quick action but there is no immediate risk to your health and safety.

Routine repairs

SW9 aim to make these types of repairs within 28 days. These are the types of repairs that will take some time to complete and may take more than one visit.

Planned repairs

SW9 aim to complete planned repairs within 90 days. These are bigger repairs that take longer to arrange and may require specialist contractors to be involved or surveys to be carried out etc.

What if SW9 Community Housing don’t make the repairs needed?

If you reported the repairs required through the correct channels and have followed up, but haven’t had a response or are still waiting for the repair work to be done even after the time frames above have passed, you might be eligible to make a claim against your landlord. If you make a successful claim, your landlord will be ordered to make the repairs. You may also be able to claim for compensation for the disrepair that your landlord has allowed your home to fall into.

CEL Solicitors can give you a free, no obligation claim assessment, to see if you might be eligible for compensation and to discuss your options. Call us today on 0808 273 0900.