Housing Association Complaints & Claims

Having a home that hasn’t been repaired or maintained as it should be by your landlord, can not only create an unpleasant living environment, but can also put your, and your whole family’s, health and wellbeing at serious risk.

Some problems in the home, such as damp, can cause health issues for those living with it, which can get worse the longer that the damp is there. Those especially at risk from illnesses related to damp include elderly people, babies and young children, or those with existing respiratory conditions or weak immune systems.

It is crucial that you report any issues with home repairs in your rented property to your landlord as soon as possible, as the law states that it is their legal duty to keep your home up to the ‘required standard’ of living.

If your complaints have been ignored by your housing association landlord, you may be able to take legal action against them. If successful, making a disrepair claim against your housing association will mean that a court orders them to carry out the repairs that are needed. You may also be able to claim compensation, especially if the health of anyone in your household has been affected by the disrepair problem.

Housing Association Tenancy Rights

When you move into a housing association rented home, the contract that both you and your housing association landlord sign is a legal agreement that the property will be kept to an appropriate living standard by both you and them.

As a tenant, your responsibilities will include keeping the home in a clean and tidy state, along with carrying out small maintenance tasks, such as changing lightbulbs, when needed.

Your housing association’s responsibilities include making sure that you have:

  • A pest and vermin-free home, when your tenancy starts
  • A building that is safe to live in
  • Easily available access to heating, hot water, electricity and gas
  • Fully working sanitation – including baths, toilets, drains and basins
  • A damp-free and mould-free home

This includes making good any repairs properly, not just temporary fixes to make things safe. Disrepair in your home isn’t just horrible to live with, you may find that yours or your family’s health is also affected because of it. So, if you have found yourself suffering due to poor living standards in your housing association property, then we may be able to help.

Housing Association Solicitors

At CEL Solicitors, we believe that everyone deserves to live in a safe, well-maintained property, so we take every housing association’s property repairs very seriously.

We understand that, as a housing association tenant, you may have worries when it comes to claiming against your landlord, but our expert team of housing association solicitors can guide you through the whole process. You can’t be evicted for complaining about repairs that haven’t been done or for making a disrepair claim.

To find out more about your housing association tenancy rights and for a free initial assessment of your claim, contact us today on 0808 273 0900; or email info@celsolicitors.co.uk.

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