Housing disrepair complaints for an Amicus Group property

Amicus Group, now Optivo, have an obligation to their tenants to keep their properties in a liveable condition. This means performing routine maintenance and repairs, as needed, with a focus on the exterior, the structure, and any fixtures and fittings they installed. While an occupant of one of these properties, you should keep Amicus Group informed if any areas need a repair. If the issue is very minor, like a broken toilet seat, it will be your responsibility to fix. Otherwise, these are some situations when Amicus Group will carry out the work:

  • Ensuring heating, water and gas installations are in good working order
  • Repairing faulty wiring
  • Maintaining and repairing the exterior walls and windows, including painting

If you are unsure who is responsible for a necessary repair, it is best to get in touch with the housing association to confirm with them.

How can I contact Amicus Group when my home needs a repair?

All issues relating to formerly Amicus Group properties are now reported to Optivo.  This can be done online, either using the free MyAccount portal, or by emailing the details of the disrepair to contactus@optivo.org.uk. However, particularly if the repair is needed urgently, it is best to call them directly on 0800 121 60 60. They are available to answer any calls from 8am to 5pm, Monday to Friday, and also offer an out of hours service at the same number.

What are my options if Amicus Group haven’t done the repair I asked for?

When you report disrepair to Amicus Group, they should advise you on how long it will take for a contractor to be sent out to your property. If they do not respond to your request within a reasonable amount of time, you may be able to make a claim against the housing association for both the repair itself and compensation for any distress or personal expenses related to the disrepair.

If you would like advice on making a claim, get in touch with one of our expert social housing solicitors on 0151 909 8212, or by emailing info@celsolicitors.co.uk.