Housing disrepair complaints for a Your Housing Group property


If you’re a tenant living in a house owned by Your Housing Group, your landlord has a responsibility to ensure that your home is structurally safe and that essential facilities are maintained to an adequate level. Their legal obligations include, but are not limited to, ensuring that:

  • Tenants have access to gas, electricity and hot water
  • Tenants have a functioning heating system
  • Tenants have a home that is safe from structural defects which threaten their safety or belongings

For example, if your home’s central heating stops working during the winter, it’s the responsibility of Your Housing Group to fix the problem and ensure that your household regains access to heating, within a reasonable timeframe.

When should I report disrepair to Your Housing Group?

You should ideally report any repairs needed with Your Housing Group as soon as you discover there is a problem. The longer some types of repairs are left, the more damage is done to the building and the higher the risks of damage to people or their belongings. You can report repairs to Your Housing Group through their website or, in an emergency, by phone, on 0345 345 0272.

If the repair is non-urgent, and poses no immediate risk to people or property, once you have reported it, Your Housing Group will contact you to book an appointment for the work to be done.

What happens if Your Housing Group don’t fix the disrepair?

If you have reported the repairs needed in full and Your Housing Group have not fixed the problem within a reasonable timeframe, there is a possibility that you could be eligible to make a compensation claim. This will depend on the nature of the disrepair and whether you, or anyone else in the household, has suffered as a result of the issue not being fixed. If any of your belongings have been damaged by the disrepair too, this could also be included in any compensation claim you make.

To discuss the next steps and for a free initial assessment of your claim, contact CEL Solicitors on 0808 273 0900 or 0203 925 4551; or email info@celsolicitors.co.uk