Housing disrepair complaints for a Magenta Living property

If you’re a tenant in a Magenta Living property, the organisation have a duty of care to ensure that your home is safe for those who live there. As a landlord, their legal responsibilities include, but aren’t limited to, ensuring that you have:

  • Safe access to hot water, gas and electricity
  • A functioning heating system
  • Safe flooring and stairs

So, for example, if your boiler stops working and you have no access to heating and hot water, it’s Magenta Living’s legal obligation to get the boiler fixed so that the health and safety of people living there are not compromised.

Should I complain to Magenta Living about disrepair in my home?

You should report any complaints about disrepair in your home to Magenta Living as soon as possible. This can be done via their 24-hour service telephone line – 0808 100 9596.  If they class the repair as an emergency (when there is an immediate risk to health and safety) then they claim to respond the same day. For non-urgent repairs, they promise to respond within 21 days and will contact the tenant to make an appointment to carry out repairs.

What I can do if Magenta Living haven’t dealt with my housing complaints?

If the 21 days have passed and your problem has not been fixed, you may be able to make a compensation claim against Magenta Living. If you or your family have suffered as a result of the disrepair, or any of your belongings have been damaged, then you may be able to claim for this, as well as for the repairs to be completed.

For more information about your rights as a tenant, and for a free initial assessment of your claim, contact CEL Solicitors today on 0808 273 0900 or 0203 925 4551; or email info@celsolicitors.co.uk