Housing disrepair issues with a Riverside Group LTD property

If you live in a Riverside Group LTD rented home, the contract that you and your landlord sign when you move in is a legal agreement stating that the property will be kept to a decent living standard by both parties involved. The responsibilities should be clearly outlined, showing which things the tenant should look after, and which things fall under the landlord’s remit. This will include:

  • A structurally sound and safe home
  • Working sanitation, (including flushing toilets, unblocked drains and working baths and basins)
  • Access to hot water, heating, electricity and gas
  • A mould and damp-free home

However, if your complaints regarding any issues with your Riverside Group LTD rented home have been ignored by your landlord, you may be able to take legal action against them for both the repairs, along with compensation for yourself.

Poor conditions in your rented home can not only create an undesirable living environment, but they may also put your, and your family’s, health at risk. It is crucial that you report any concerns you may have to your landlord as soon as possible, as housing association repair obligations clearly state that it is their legal duty to keep the property up to the required standard of living.

How do I complain to Riverside Group LTD about disrepair in my home?

If it is an emergency, it’s important that you call Riverside Group as soon as possible on 0345 111 0000 and the issue should be fixed within 4-12 hours. However, if it’s a non-emergency, the issue should be dealt with within 28 days.

What can I do if Riverside Group LTD haven’t responded to my housing complaints?

If you have reported your concerns to Riverside Group LTD, but have failed to see any action within the 28-day time period, you may be eligible to claim compensation.

To find out your rights as a tenant, and for a free initial assessment of your claim, contact us today on 0808 273 0900 or 0203 925 4551; or email info@celsolicitors.co.uk