Housing disrepair problems with a One Vision Housing property

If you rent a property from One Vision Housing, they have a legal duty to ensure that any necessary repairs and maintenance are carried out, and your home is kept to an adequate standard of living.  This includes, but isn’t limited to:

  • Proper working sanitation – including drains, sinks, toilets, baths and basins
  • A safe and structurally sound building
  • Full access to heating and hot water
  • A damp-free and pest-free home
  • Full access to gas and electricity

For example, you may have limited, or no, access to hot water, or perhaps One Vision Housing have failed to carry out important repairs to the structure of your home. Not only is this inconvenient, but you may find that yours or your family’s health is affected because of it. Rising damp or mould, for example, can have a huge effect on young children, and more vulnerable adults.

At CEL Solicitors, we believe that everyone deserves to live in a safe, well-maintained property, so we take One Vision Housing’s repairs and maintenance policy very seriously.

Can I report housing disrepair issues to One Vision Housing?

Yes, it’s important that you report any issues or concerns to One Vision Housing as soon as possible. In an emergency, you can call 0300 365 1111 and One Vision Housing will deal with the problem within 24 hours, or 2 hours if it is a threat to your health and safety. Non-urgent issues will be dealt with within 10 days, by an agreed appointment.

What can I do if One Vision Housing haven’t dealt with my complaints within 10 days?

If you have reported your housing repair concerns to One Vision Housing, but you have failed to see any action within a 10-day time frame, housing repair solicitors may be able to claim against them on your behalf for both compensation and for the repairs in question.

For information about your rights as a tenant, and for a free initial assessment of your claim, contact CEL solicitors today on 0808 273 0900 or 0203 925 4551; or email info@celsolicitors.co.uk