If you rent your home from Network Homes, your landlord has a duty to maintain the property and carry out any necessary repairs to a legal standard, throughout the course of your tenancy.  This includes:

  • Vermin Control
  • Full access to hot water and heating
  • A building that is structurally sound in the eyes of the law
  • Easily available access to electricity and gas
  • A damp-free property

If, for example, the Network Homes property that you are renting has problems with pest control, or if you believe that the structure of the building is damaged, it is important that you take action before yours or your family’s wellbeing is compromised.

Poor conditions in your rented home are not only inconvenient, but issues such as vermin, rising damp or leaks can really affect your health – particularly children and adults suffering from respiratory conditions.

Should I complain to Network Homes if my rented home needs repairs?

Yes, any concerns you may have regarding disrepair to your home should be reported to Network Homes as quickly as possible. If the issue is an emergency, where there is a risk to someone’s health or safety, a home is not secure, or there is damage that is rapidly getting worse, you can call 0300 373 3000 and Network Homes aim to fix emergency repairs on the same day. If the issue isn’t an emergency, it should be dealt with within 15 working days.

Is there anything I can do if Network Homes hasn’t dealt with my housing complaints within 15 working days?

If you have reported your concerns to Network Homes, but the issues haven’t been addressed within 15 working days, council housing solicitors may be able to claim against the trust on your behalf – for both compensation and for the repairs in question.

To find out the rights you hold as a tenant, or for a free initial assessment of your claim, contact CEL Solicitors today on 0808 273 0900 or email info@celsolicitors.co.uk