Team Manager

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Job role: Team Manager

Location: Liverpool City Centre

Job Type: Permanent Full time

Basic salary: £30,000 – £40,000

About us:

CEL Solicitors is one of the fastest-growing law firms in the UK. Having secured multimillion funding, we are on a huge growth trajectory and plan to be the UK’s number one consumer law firm that is renowned, nationally, for legal services and financial complaints.

We are seeking an experienced and highly motivated Team Manager to join our Fraud department.

As Fraud Team Manager you will play a critical role in maintaining team cohesion and creating an environment where people can thrive and work efficiently together to maximise their potential.

You will work closely with the department managers and colleagues including FR, Finance and Compliance. The ideal candidate should have a strong background in being a Team Manager and have exceptional analytical and communication skills.

You should display excellent interpersonal skills to build quality relationships with the team and with clients, be goal-driven, and manage the day-to-day activities of the team efficiently.

You will be working in a happy office environment with a lot of emphasis on the team culture and putting clients first. Our company model is ‘Grow our Own’.

We are a People Before Profit Law Firm, that Celebrates Excellence in Law.

Responsibilities:

Be the first point of contact for the team and any queries they have
Manage the day-to-day activities of your team including planning and organising team workload, ensuring the team is hitting targets and SLAs, managing all team absences
Audit and review your team files along with letters of complaint and Financial Ombudsman forms
Analyse and review MI reports to provide employees with feedback and assess team’s overall performance
Provide all team training
Setting targets, deadlines and SLAs for team
Review team files for quality and assurance purposes
Coach and support team to maximise productivity

Finance

Raise payments to clients
Oversee billing and debt reports for team
Deal with any unallocated payments and unallocated post

Compliance

Ensure the team is compliant with the firm’s closure process of files
Ensure the team adhere to the workflow
Be the first stage handler for complaints completing a full investigation when complaints a raised within your team

Data Analytics

Have a strong experience of analysing data
Analyse and review management information reports to make informed decisions
Reviewing files for progression and prospects
Delivering teams training

Any other duties as determined by management

Requirements:

2 years experience in a legal team leader/managerial role, preferably in a high-volume department
Confident in supervising a team
Experience in delivering training
Professional and effective communication skills, both written and verbal
Proven track record of setting and managing team targets and SLAs
Strong leadership experience with a proven ability to plan, manage performance and successfully coach and develop a team
Experience in developing team members and effectively using management information to manage team’s performance and workloads
Resilient and able to work in a constantly changing environment
Pro-active and makes decisions, even if difficult or unpopular
Exceptional organisational skills with the ability to manage multiple tasks and priorities simultaneously
Ability to demonstrate an understanding of all detailed aspects of the department, how it functions, and how that contributes to the success of the firm
Excellent IT skills and proclaim experience (desirable)

To apply, please email your CV and cover letter to recruitment@celsolicitors.co.uk

Copyright © 2022 CEL Solicitors | All rights reserved

CEL Solicitors is a trading name of Cheshire Estate and Legal Limited, Company No: 10370954, registered in England & Wales. Registered Office: 12th Floor, 20 Chapel Street, Liverpool L3 9AG. Authorised and regulated by the Solicitors Regulation Authority, SRA No: 633955. A list of directors is available at Companies House.