You’re sitting in your living room, but instead of feeling comfortable, you notice a cold draught whistling through cracked frames.
Maybe condensation has built up between the double glazing, or the window won’t close properly, leaving you worried about security.
If you’re renting, it’s important to know that in most cases, landlords are legally responsible for replacing or repairing faulty windows. The law makes it clear that tenants shouldn’t be left living with unsafe, draughty, or broken windows.
But the details matter, and knowing your rights can make the difference between living in a safe home and putting up with dangerous and uncomfortable conditions.
What the Law Says About Windows in Rented Properties
Under Section 11 of the Landlord and Tenant Act 1985, landlords must keep the structure and exterior of the property in repair. This includes:
- Window frames and sills
- External doors and locks
- Roof, gutters and drains
That means if your windows are broken, rotten, or don’t close properly due to wear and tear, your landlord has a legal duty to fix or replace them. Whether that means repairing a broken frame or replacing a window entirely, the responsibility sits with your landlord, not you.
However, if the damage was caused by tenant negligence, for example, accidentally smashing a pane, you may be responsible for the cost of repair.
For more on how landlord responsibilities work in practice, see our guide on housing disrepair. You may also find it helpful to read our related article on whether landlords are responsible for broken windows.
Signs Your Windows May Need Replacing
Landlords aren’t just expected to deal with completely shattered windows. If your landlord is not fixing broken windows in your rented property, whatever the cause, that can count as housing disrepair. Common signs include:
- Rotting or crumbling frames letting in damp
- Broken locks affecting your security
- Persistent condensation leading to mould
- Windows that won’t close, creating draughts and higher heating bills
If you’re unsure whether the problem counts as disrepair, here’s a simple rule of thumb: if it affects your health, comfort or security, your landlord should step in. For example, if your front door lock is broken, the same principle applies – your home should be safe and secure.
Here’s What You Can Do Right Now
If you’ve reported faulty windows and your landlord isn’t acting, don’t ignore the issue. Poorly maintained windows can quickly lead to damp, mould, rising energy bills and even security risks. Here’s what you should do:
1. Check Your Tenancy Agreement
Start by checking your tenancy agreement. It may already make clear who’s responsible for repairs, and that’s a strong starting point for any conversation with your landlord.
2. Capture Evidence
Take clear, time-stamped photos or short videos of the damage. This shows the condition of the windows and the impact on your home, and it could be vital if things escalate.
3. Report Promptly and in Writing
Contact your landlord by email or text so there’s a clear record of your complaint. If you ever need to take the matter further, written proof will be invaluable.
4. Push for Action
If nothing changes, follow up firmly but politely. Remind your landlord that broken windows in a rented property are a health, security, and comfort issue, and that they have a legal duty to act.
5. Landlord Still Dragging Their Feet?
Taking that first step can feel daunting but you don’t have to do it alone. Speaking to a solicitor can help you secure the repairs you’re entitled to, and potentially compensation too. There’s no cost to finding out where you stand.
Could You Be Entitled to Compensation?
It’s not just about getting the windows fixed. If your landlord has failed to act on a genuine housing disrepair issue, you may also be entitled to compensation – particularly if the problem has affected your health, damaged your belongings, or made your home uncomfortable to live in.
Many tenants don’t realise this is an option. At CEL Solicitors, we’ve helped thousands of people claim both the repairs and the compensation they deserve, all on a No-Win, No-Fee basis.
Why Acting Quickly Matters
Ignoring window problems isn’t just inconvenient; it can turn your home into an unhealthy and unsafe environment.
Cold draughts make it harder and more expensive to keep your home warm, while damp and mould caused by poor insulation can lead to serious breathing difficulties. These risks are even greater for children, older people, or anyone with existing health conditions.
Acting quickly means more than fixing a broken frame; it’s about safeguarding your comfort, protecting your family’s health, and preventing long-term damage to your home. The sooner you take action, the sooner you can get back to feeling safe and comfortable where you live.
Frequently Asked Questions
Is my landlord responsible for window locks? Yes. Under Section 11 of the Landlord and Tenant Act 1985, landlords are responsible for keeping your home safe and secure. That includes window locks. If a lock is broken or missing and your landlord isn’t fixing it, that’s a disrepair issue you can act on.
What if my landlord ignores my repair request? If your landlord is ignoring your request to fix or replace windows in your rented property, you have options. You can escalate your complaint in writing, contact your local council, or speak to a housing disrepair solicitor. You shouldn’t have to simply put up with it.
Can I withhold rent if my landlord won’t fix my windows? Withholding rent is generally not recommended, as it can put you at risk of eviction proceedings. A far safer approach is to seek legal advice. A solicitor can help you pursue repairs and compensation without putting your tenancy at risk.
How long does a landlord have to fix a broken window? There’s no fixed legal timeframe, but landlords are expected to act within a reasonable period. For urgent repairs, such as a window that won’t lock or close, that should be a matter of days, not weeks.
You’re Not Alone. CEL Is Here for You.
If your landlord is refusing to fix or replace windows in your rented property, you don’t have to accept it. We listen, we care, and we fight to get you the outcome you deserve.
From broken windows to rotting frames, we’ve driven repairs and secured life-changing compensation for thousands of tenants – all on a strict No-Win, No-Fee basis.
Talk to CEL Solicitors today on 0333 305 4982 or start your housing disrepair claim online.
