Everyday items should be safe, but when something goes wrong, the consequences can be life changing. If you’ve been injured by a defective or dangerous product, you may be able to claim compensation on a no-win, no-fee basis. You pay nothing upfront, and if you win, our fees come out of your compensation.
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A product liability claim allows you to seek compensation if you’ve been injured by a defective or unsafe product. These claims often involve items that were poorly manufactured, incorrectly designed, or not suitable for their intended use.
If you were injured while using a product and the fault lies with how it was made or sold, you may have grounds to make a faulty product claim.
Product liability claims can relate to a wide range of products, including faulty machinery, unsafe medication, defective vehicles, and hazardous household goods.
In each case, the key factor is whether the product directly caused your injury and whether it should have been safer for consumers to use.
Compensation from a product liability claim can help cover medical bills, lost earnings, rehabilitation costs, and the broader impact the injury has had on your day-to-day life.
Yes. Under the Consumer Protection Act 1987, the people who make or import a product can be held responsible if a defect in it injures you, even if they weren’t careless. You need to show that the product was defective and that the defect caused your injury.
Manufacturers must take reasonable steps to keep their products safe for their intended purpose, involving:
Many types of products can cause injury if they are not safe or properly manufactured. Common examples include:
Whether used at work or at home, machinery and electrical appliances can cause serious harm if they are faulty. This includes equipment that malfunctions during use, or household items that pose a fire or injury risk due to defects.
Medicines that have not been properly tested, contain undisclosed side effects, or are manufactured incorrectly can lead to serious health problems. In some cases, a product may be recalled after already causing harm to consumers.
Injuries may arise from defective car components such as brakes, airbags or tyres. These faults can cause or worsen accidents and lead to product fault claims against manufacturers or suppliers.
If a product’s instructions or safety warnings are unclear or incomplete, it can lead to misuse and potential injury, forming the basis for a product liability claim.
Children’s toys, cleaning products, electronics and DIY tools can all become dangerous if poorly designed or labelled. For example, small toy parts posing choking hazards or electrical items that overheat and cause burns.
If you’ve been injured by a defective product, bringing a claim can offer vital financial and emotional support. It’s not just about compensation — it’s about helping you move forward.
If your injury has prevented you from working, you may be able to recover lost income. In more serious cases, we can also seek compensation for reduced future earnings.
We’ll help you recover the cost of treatment, including hospital stays, GP visits, prescriptions, and any long-term care you may need.
Compensation can also account for the physical and emotional impact of your injury, especially if your recovery has been lengthy or complex.
You may need physiotherapy, counselling, or other rehabilitation services. A successful claim can help cover these essential treatments.
If your belongings were damaged in the incident, your claim may include the cost of repair or replacement.
We make the process straightforward, so you can focus on your recovery:
The first step is to prioritise your health and keep records of your treatment.
Collect evidence to support your claim related to the defective product and your injuries. This includes photos of the product, purchase receipts, medical reports, and any other relevant documentation.
Contact our team of product liability solicitors for a free, no-obligation consultation. We’ll assess your case and explain your options clearly.
If you decide to go ahead, we’ll prepare and submit your claim and handle all legal correspondence for you.
Many product liability claims settle without going to court. If needed, we’ll represent you in court and fight for the compensation you deserve.
Speak to our friendly team today. You are not alone, and you may have a case.
You can claim compensation for any injury caused directly by a faulty or unsafe product. This includes physical injuries, illnesses from unsafe medication, and injuries resulting from defective machinery or vehicles. Product fault compensation can also cover the wider impact on your daily life.
In most cases, you have three years to start your claim. This runs from the date of your injury, or from when you first knew it was caused by the product. If the injured person was under 18, the three years start on their 18th birthday. There’s also an overall limit of 10 years from when the product was first put on the market, and this applies to everyone, including children. So it’s best to get in touch as early as you can.
The most important thing is to keep the product, and don’t repair or throw it away. Other useful evidence includes photos of the product and your injuries, the receipt or proof of purchase, any packaging or instructions, and your medical records. These help show the product was faulty and that it caused your injury. If you don’t have everything, don’t worry. We’ll help you gather what you need.
Compensation can cover medical expenses, loss of earnings, rehabilitation costs, pain and suffering, and any property damage caused by the defective product. Each claim is different, and your compensation will depend on your unique circumstances.
Most personal injury claims take between 12 and 18 months. This is the usual length of time for a personal injury claim. Some settle sooner, especially if the other side admits fault quickly, and more complex cases can take longer. We’ll work through your claim as quickly as we can, with care, and keep you updated along the way
A no-win, no-fee agreement, also called a Conditional Fee Agreement (CFA), means you don’t pay anything upfront. If your claim isn’t successful, you won’t pay our legal fees. If we win, our fees are taken from your compensation, and we’ll explain exactly how much before you sign anything. We’ll also arrange After the Event (ATE) insurance, which covers certain costs if your claim doesn’t succeed. This protection depends on you being honest throughout your claim.
Your claim will be handled by our personal injury team. The team is made up mainly of solicitors and trainee solicitors, supported by paralegals and legal secretaries.
Your hospital records show the treatment you had. An independent medical report looks at how your injury affects you now and in the future. That’s what your compensation is based on, so it’s a key part of your claim.
We’ll send you a secure link to sign your documents online. If you have any trouble, just call us and we’ll talk you through it.
We have extensive experience handling product fault claims.
Nothing to pay upfront. If you win, our fees come out of your compensation.
Every product injury claim is different, so we tailor our service to your needs.
Our team of product injury lawyers is committed to getting the best outcome for our clients.
If you've been injured due to someone else's negligence, don't wait. Contact CEL Solicitors to explore your personal injury options.
