Had an accident or fallen ill on your cruise holiday? Our cruise ship claims specialists are on hand to help you get financial compensation. Whether you've been injured in a slip or fall, suffered food poisoning, or experienced another preventable incident on board, you could be entitled to claim.
Check if you're eligibleOr call free on 0151 909 8212
A cruise ship illness or accident claim is a way to seek compensation if someone else’s negligence caused your illness or injury while on board.
Boarding the cruise ship for your holiday is an exciting time. The last thing you’re thinking about is what to do if you fall ill or have an accident.
Once you board the cruise ship, the cruise line must take reasonable care to keep passengers safe and healthy. If they don’t, and you fall ill or have an accident as a result, you may be able to claim.
If you believe your accident or illness was a result of the cruise line’s negligence or the negligence of another passenger on board, you may be entitled to compensation.
You generally have two years from the date you disembarked your cruise to make a claim. Cruise ship claims in England and Wales are governed by the Athens Convention 1974, an international treaty that sets out the rights of passengers and the liability of cruise operators for injury, illness, and loss.
Some package holiday deals in the UK may allow for a longer limit of three years. If a child falls ill or is injured, the time limit may also be extended.
Time limits can vary depending on how the cruise was booked and where the cruise line is based, so it’s important to act quickly. Please get in touch as soon as you can so we can check the time limit for your claim.
Passengers can make claims for a range of situations, including:
Food poisoning, allergic reactions, or viral outbreaks caused by poor hygiene or unsafe food preparation may form the basis of a claim.
Slips, trips, falls, or injuries caused by wet floors, faulty equipment, or unsafe conditions can lead to compensation claims.
Accidents while boarding or leaving the ship, including falls on gangways or uneven surfaces, may be the cruise line’s responsibility.
If poor safety procedures or inadequate precautions contributed to an injury during bad weather, you may be able to claim.
If you were injured during an excursion arranged by the cruise line, the company may still be liable.
Compensation can pay for hospital treatment, medication, rehabilitation, and any ongoing medical care you require.
If your illness or injury forces you to take time off work, you can claim back lost wages and protect your financial stability.
If you need help at home during your recovery, compensation can cover professional care or support from family members.
Serious injuries may require home adaptations, mobility aids, or travel support, which can be included in your claim.
If your illness or injury affects your long-term earning ability, compensation can help protect your future.
Get in touch with our team to discuss what happened during your cruise. We’ll let you know if you’re eligible to claim.
We carefully review the details of your illness or accident, including how it happened and who may be responsible.
Medical records, travel documentation, photographs, and witness statements are obtained to build a strong case.
You won’t pay anything upfront. If we win your case, our fee is deducted from the compensation awarded. If we don’t win, you don’t pay.
Speak to our friendly team today. You are not alone, and you may have a case.
If an illness or injury spoiled your cruise, your claim can include compensation for loss of enjoyment of your holiday. Delays, cancellations or missed ports on their own aren’t personal injury claims, so for those, contact your cruise line or travel agent first.
Yes, travel insurance often covers a cancelled cruise. However, it’s important to check your insurance documents for under what circumstances this applies. For example, voluntary cancellations often aren’t included, but you may be covered for cancellation due to illness or personal injury.
If the cruise liner company cancels your cruise, then you will likely be entitled to a full refund or be able to re-book on an alternative cruise. Should the cancellation happen at the last minute, and you’ve already travelled to your boarding destination, you may also receive money for food, drinks, or overnight accommodation.
That depends on how serious your illness or injury is and the impact it’s had on your life. We can’t give you a figure straight away, and that’s not us being cagey. We need to arrange a medical examination first, and the report tells us the full extent of your injuries. Once we have it, we can give you a proper picture. In the meantime, our compensation calculator can give you a rough guide. Your claim can also include financial losses, such as medical costs, lost earnings and travel expenses.
A no-win, no-fee agreement, also called a Conditional Fee Agreement (CFA), means you don’t pay anything upfront. If your claim isn’t successful, you won’t pay our legal fees. If we win, our fees are taken from your compensation, and we’ll explain exactly how much before you sign anything. We’ll also arrange After the Event (ATE) insurance, which covers certain costs if your claim doesn’t succeed. This protection depends on you being honest throughout your claim.
Yes. If you were partly to blame, your compensation may be reduced to reflect your share. For example, if you were found 25% to blame, you’d receive 75% of the full amount. We’ll explain where you stand.
Yes. If you were injured in an accident on board a cruise ship, during embarkation or disembarkation, or on an excursion arranged by the cruise line, you may be entitled to claim compensation.
Cruise lines have a legal duty of care towards all passengers. If your accident was caused by their negligence, whether that’s a wet floor with no warning sign, faulty equipment, or poor safety procedures, you have the right to seek compensation for your injuries and any financial losses that followed.
The same no-win, no-fee process applies to accident claims as to illness claims. Get in touch with our team, and we’ll let you know if you have a case.
We handle a wide range of personal injury and medical negligence claims, including accidents abroad, cruise ship illness and accidents, cosmetic surgery, surgical error, misdiagnosis, medication error, and birth injury. If you’re not sure whether your situation qualifies, get in touch and we’ll let you know.
Most personal injury claims take between 12 and 18 months. This is the usual length of time for a personal injury claim. Some settle sooner, especially if the other side admits fault quickly, and more complex cases can take longer. We’ll work through your claim as quickly as we can, with care, and keep you updated along the way
Your claim will be handled by our personal injury team. The team is made up mainly of solicitors and trainee solicitors, supported by paralegals and legal secretaries.
Your hospital records show the treatment you had. An independent medical report looks at how your injury affects you now and in the future. That’s what your compensation is based on, so it’s a key part of your claim.
We’ll send you a secure link to sign your documents online. If you have any trouble, just call us and we’ll talk you through it.
We have extensive experience handling personal injury claims.
Nothing to pay upfront. If you win, our fees come out of your compensation.
Every claim is different, so we tailor our service to your needs.
Our personal injury team will work hard to get you the best outcome.
