Overcharged for your
gas and electricity?
At CEL Solicitors we understand how difficult it can be to resolve an energy complaint. From being kept on hold for lengthy periods of time to being passed to multiple call centre staff who are ill-equipped to deal with complaints – the whole process can be exasperating.
Meanwhile, customers are being pressed, and in some cases harassed, into paying exorbitant charges, which they believe are wrong but cannot get any clarity on. Unfortunately, many customers, who have been grossly overcharged by their energy provider, have only been able to resolve the matter with legal intervention – that’s where we come in.
CEL Solicitors assist people whose combined gas and electric bills are over £10,000 per annum. We review the bills, free of charge, and advise if we believe mistakes have been made and overcharging has occurred.
We offer free, initial advice, and work on a no-win, no-fee basis.
If you’re getting nowhere with your energy provider and want someone to take on your case – Tell CEL.
These are the common reasons why energy bills are miscalculated:
The Government has set a price cap on combined energy bills of £2,500 per year. If you live in a normal home and are being charged more than this, then it’s likely you are being overcharged. We are currently investigating cases whereby people’s combined bills are over £10,000. In these cases, we offer free initial advice and investigate claims on a “no win, no fee” basis.
If your provider has been incorrectly overcharging you, then you can likely claim your money back and ensure that you are charged correctly going forwards. We believe customers who have been incorrectly charged will be entitled to any overpayment charged by their energy provider, in addition to 8% interest. We would also seek an order from the court that your bills are calculated correctly going forwards.
To make a claim you will need to provide us with the following documentation:
The above documentation is required in order for us to investigate your potential claim.
We act on a “no win, no fee” basis so you do not have to pay any money upfront for us to investigate your claim. If we find that you have not been overcharged, after our investigation, we will advise you of this and it will not cost you a penny. If we believe that you have been overcharged, then we will issue court proceedings against your energy provider.
Should your case fail, having co-operated with us, then you will not pay anything. If we are successful, then we will recover our costs from the defendant and will also charge a success fee that is limited to 25% plus vat of any damages recovered. We do not charge anything for future savings that you will receive from your bills being correctly charged going forwards.
Yes, we’ve assisted people that have complained direct and raised their complaints with the Ombudsman but have not had a satisfactory result. We issue court proceedings in what can be quite complicated proceedings. We have in-house expertise as to how energy bills should be calculated and carry out a lot of work on your past usage and billing. We would not advise you to issue such court proceedings yourself. Our team are experts in ensuring that our clients are given the compensation that they deserve, including backpay on previous years and a reasonable level of interest for the time the money could have been earning interest in your account.
You are free to contact the energy provider yourself, seek redress and complain to the Energy Ombudsman to sort out the issues you are having. However, in our experience, some energy providers have only responded to legal action. Our customers have reported difficult dealings with multiple call centres and staff that are not trained to properly assess the issues, fix the problems and provide a refund. The Energy Ombudsman also faces a backlog, amid record numbers of complaints, meaning the complaints process can take 12 to 18 months whilst you are still being overcharged.
You can likely still claim back any money owed even if you have since left your provider. In some cases, customers may have gone through several different providers over many years and may be able to claim back any money overcharged along with interest from each company.
Yes, but you must provide your past meter readings and bills that we can assess.
If a company is taken over then its liabilities are assumed by the new provider, meaning the new company is responsible for reimbursing you in the event of an overcharge. If the overcharge continues, the company is again liable.
Additionally, we often find that mistakes occur when transferring your energy accounts to new providers that mean you are then billed incorrectly.