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If you are confident enough to do it yourself, you do not need to rely on a fraud recovery service like CEL Solicitors to get your money back. You may be able to recover some, if not all your money by doing it yourself!
While many victims of fraud can re cover some, if not all their money without a detailed understanding of banking legislation and regulations, some banks refuse to act unless forced to do so.
If your bank refuses to help, you may need to progress your case to the Financial Ombudsman Service (FOS).
The first step in recovering your money is to complain to your bank. How you do this will depend on the bank you use.
Different banks have different complaint procedures. Some only accept emails, some only list a telephone number, while others have an option for a live chat service on their app.
If your bank still operates on the high street, you may be able to visit your local branch and complain in person. If you do this, make sure you have written evidence of how and when you complained.
Once you have submitted your complaint, your bank has up to 8 weeks to respond (15 days if the complaint relates to a payment) [please confirm]. Your bank should issue a final response stating their decision on the matter. If you are lucky, your bank may offer to refund all or part of your loss at this time and you can choose to close your complaint.
If you are unhappy with their decision, you can escalate the issue with the Financial Ombudsman Service.
Note: If you are unsuccessful in complaining to your bank, you can still choose to begin a scam recovery claim with CEL Solicitors. We can craft a compelling case before escalating your claim to the FOS.
The FOS was set up in 2001 as a free resource for customers with complaints against financial service businesses like banks or payment service providers (PSPs).
If you decide to progress your case to the FOS, you can submit a complaint using their website for free within 6 months of receiving the final response from your bank.
Once you have submitted your case to the FOS, the initial assessment of your case will be carried out by a case handler. They will examine your claim based on the evidence provided and their understanding of the situation.
The case handler will decide what money, if any, should be returned to you. If you and your bank are happy with the terms, you can accept the decision and close your complaint.
If you or your bank refuse to accept these terms, the case can be escalated to an ombudsman for a “final binding decision”.
The ombudsman will re-examine your case and give both parties time to gather more evidence and make final representations before a ruling is made.
Once the ombudsman has concluded, both parties will be addressed in writing as to the terms of the decision. They must accept or reject the case by a specified date. If you are still unhappy with the decision, you will need to seek legal advice. The FOS will not be able to help past this point.
We have helped more than ten thousand people recover over £70 million. Our excellent reviews on platforms like Trustpilot, Google and Review Solicitors speak to the quality of our work.
We see hundreds if not thousands of scam claims every day. As a result, we have become skilled at understanding how scammers, banks, and the Financial Ombudsman Service operate.
We know exactly what tactics scammers use to extort money from their victims, and where banks are failing in their duty of care.
Our experienced team of fraud recovery experts are on hand to comb through the details of the case to find the best way of recovering your money for you. Regardless of how you lost your money to fraudsters and scammers – we can help.
We have helped many clients who have initially tried to go it alone with their bank. These clients may have originally been rejected or offered only a small portion of the money they lost. During our claims, we seek additional compensation and interest for our clients which may even leave them in a better financial position than before the scam occurred!
After losing £150,000, one previous client, Carol was offered £50 as an apology from her bank. Carol naturally refused this settlement and reached out to CEL Solicitors for help recovering her money.
We drafted a highly detailed complaint to Carol’s bank, citing how they failed in their duty of care. Due to the circumstances of Carol’s case, she received £179,000 from her bank, highlighting how insulting their initial £50 offer had been.
At CEL Solicitors we handle all of the complicated and distressing parts of a scam recovery claim. We work on your behalf to get all the necessary details from your bank.
Many clients find the act of pursuing their claim themselves to be both emotionally and physically distressing. Trudging through the details can be painful for clients, with many victims at their lowest point during and following the scam.
Our scam recovery teams are highly trained in the laws, regulations, and procedures required to recover lost funds. They provide caring and compassionate support to their clients during the claim process.
Woman loses £11,000 of retirement savings to scam that used Martin Lewis in its adverts
Source: Northumberland Gazette
Lovestruck man fell for 'Esther' who he met online - before being fleeced of £160,000
Source: The Mirror
York father scammed out of £12k says ‘people like me never think we’ll be targeted’
Source: Yorkshire Post
'I broke down in tears': Retiree loses £80,000 to fraudsters while dad was dying of cancer
Source: The Express
