If you were injured as a bus passenger, pedestrian or road user in a bus or coach accident, you may be able to claim compensation. We work on a no-win, no-fee basis, so you pay nothing upfront, and if you win, our fees come out of your compensation. You focus on your recovery, and we’ll handle the legal side.
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A bus accident claim is a type of personal injury claim made when someone is injured due to the negligence of a bus driver, another road user, or a transport operator.
Bus and coach accidents can involve passengers, pedestrians, cyclists or motorists. Because passengers have little control over the situation, claims often focus on proving negligence and recovering compensation for injuries and financial losses caused by the accident.
In most cases, you have three years to make a bus accident claim, starting from the date of the accident or from when you first knew your injury was caused by it.
There are exceptions. For example, claims involving children usually allow until their 18th birthday before the three-year time limit begins, and different rules may apply where someone lacks mental capacity. Seeking legal advice early helps protect your position.
Compensation is designed to support your recovery and help ease the financial impact of an accident.
A successful bus accident compensation claim may help cover loss of income, medical treatment, rehabilitation costs, care needs and travel expenses linked to your injury. In more serious cases, compensation can also support home or vehicle adaptations and provide longer-term financial security where ongoing support is required.
The aim is to help you move forward without being left financially disadvantaged by someone else’s negligence.
Bus accident claims can arise in several ways, depending on how the incident happened and who was involved.
may arise when sudden braking, driver error or unsafe conditions cause passengers to fall or suffer injuries.
happen when buses collide with cars, cyclists, pedestrians or other vehicles due to negligent driving.
can occur when poor maintenance or defective safety features contribute to an accident.
may arise where pedestrians or other road users are injured due to bus driver negligence.
can involve failures such as doors closing too early or hazards inside the vehicle.
If you have been injured in a bus or coach accident, you may be entitled to claim compensation for the impact it has had on your life.
You may be entitled to recover the cost of any private treatment, medication, or follow-up care not fully covered by the NHS.
If your injuries have kept you from working — even temporarily — you could claim for lost income, including future losses if your ability to work has been affected.
This includes compensation for the physical pain and emotional distress caused by the incident, including anxiety or PTSD.
You may need physiotherapy, counselling, or other forms of specialist care. A claim can help you access the right support for your recovery.
In more serious cases, you may receive extra compensation for lasting disability, trauma or changes to your quality of life.
Let us take the pressure off and help you move forward with confidence.
Making a bus passenger accident claim is straightforward. Here’s what to do:
Even if your injuries seem minor, a medical assessment is crucial. A doctor’s report can support your bus accident claim and show the impact of the incident.
Collect any evidence, such as medical reports, witness details, CCTV footage, or photos of the accident scene.
If a vehicle was involved, make sure the accident is reported to the police and ask for a reference number. Make a note of the bus route, operator and time too.
We’ll look at your case and guide you through the process on a no-win, no-fee basis.
Speak to our friendly team today. You are not alone, and you may have a case.
Yes. Bus and coach drivers, and the companies that run them, must take reasonable care to keep passengers safe. This includes driving carefully, avoiding harsh braking where possible, and not pulling away before passengers are safely on board or seated. If they don’t, and you’re hurt as a result, you may be able to claim.
You may be able to claim if you were hurt because the driver, the bus company or another road user was careless. We’ll need to show they were at fault, and that this caused your injury. We can check this for you for free.
In most cases, you have three years to start your claim. This runs from the date of your accident, or from when you first knew your injury was caused by it. If the injured person was under 18, they have until their 21st birthday. Acting quickly helps protect evidence.
A no-win, no-fee agreement, also called a Conditional Fee Agreement (CFA), means you don’t pay anything upfront. If your claim isn’t successful, you won’t pay our legal fees. If we win, our fees are taken from your compensation, and we’ll explain exactly how much before you sign anything. We’ll also arrange After the Event (ATE) insurance, which covers certain costs if your claim doesn’t succeed. This protection depends on you being honest throughout your claim.
Useful evidence includes the bus route number, operator and time of travel, photos of the scene, witness contact details, any police reference number, CCTV or dashcam footage, and your medical records. These help show what happened and how badly you were hurt. If you don’t have everything, don’t worry. We’ll help you gather what you need.
You can claim compensation for both physical and psychological injuries resulting from a bus accident. Common injuries include whiplash, head injuries, spinal injuries, broken bones, and emotional distress such as anxiety or PTSD.
We handle a wide range of transport accident claims, including car driver accident claims, bus and coach accident claims, motorcycle accident claims, cycling accident claims, Uber passenger accident claims, pedestrian accident claims, road traffic passenger accident claims, and hit and run claims.
That depends on how serious your injury is and the impact it’s had on your life. We can’t give you a figure straight away, and that’s not us being cagey. We need to arrange a medical examination first, and the report tells us the full extent of your injuries. Once we have it, we can give you a proper picture. In the meantime, our compensation calculator can give you a rough guide.
Most personal injury claims take between 12 and 18 months. This is the usual length of time for a personal injury claim. Some settle sooner, especially if the other side admits fault quickly, and more complex cases can take longer. We’ll work through your claim as quickly as we can, with care, and keep you updated along the way
Your claim will be handled by our personal injury team. The team is made up mainly of solicitors and trainee solicitors, supported by paralegals and legal secretaries.
Your hospital records show the treatment you had. An independent medical report looks at how your injury affects you now and in the future. That’s what your compensation is based on, so it’s a key part of your claim.
We’ll send you a secure link to sign your documents online. If you have any trouble, just call us and we’ll talk you through it.
Some smaller claims can be. If you were a driver or passenger aged 18 or over, and your injury is worth £5,000 or less, your claim will usually go through the free Official Injury Claim service, which you can use yourself. This applies to accidents from 31 May 2021 onwards. It doesn’t cover pedestrians, cyclists, motorcyclists, children or more serious injuries. If you’re not sure where your claim fits, get in touch and we’ll let you know.
We have extensive experience helping passengers and road users recover compensation following bus and coach accidents.
Nothing to pay upfront. If you win, our fees come out of your compensation.
Every bus accident claim is different, so we provide clear, practical advice tailored to your injuries, recovery and personal circumstances.
Our personal injury team will work hard to get you the best outcome and support you every step of the way.
