You had no control over what happened — but you can take control of what happens next. If another road user’s actions caused your injuries, we’ll stand by you, every step of the way, to help you claim the compensation you deserve.
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If you’ve been injured as a passenger in a car, bus, taxi or any other vehicle, you may be able to claim compensation. These accidents can have a big physical, emotional and financial impact. Our personal injury team will make the process as simple as possible, keep you updated, and work hard to get you the compensation you’re entitled to.
Passenger accidents, while often less discussed, are more common than you might think. Whether in a car, bus, or taxi, road traffic accidents can leave passengers seriously injured. In 2025, there were 127,883 reported road casualties in Great Britain, according to the Department for Transport. More than half of these were people in cars. These incidents can lead to a range of injuries, from whiplash to more severe, life-changing harm. If you or someone you know has been involved in a passenger accident, it’s important to seek legal advice to understand your rights and potential for compensation.
A road traffic accident can leave more than just physical wounds. The emotional toll, time off work, and ongoing medical needs can all affect your wellbeing. Bringing a claim can help ease that burden — and give you the support you need to move forward. Here’s what your compensation could cover:
You may be entitled to recover the cost of any private treatment, medication, or follow-up care not fully covered by the NHS.
If your injuries have kept you from working — even temporarily — you could claim for lost income, including future losses if your ability to work has been affected.
This includes compensation for the physical pain and emotional distress caused by the incident, including anxiety or PTSD.
You may need physiotherapy, counselling, or other forms of specialist care. A claim can help you access the right support for your recovery.
In more serious cases, you may receive extra compensation for lasting disability, trauma or changes to your quality of life.
Let us take the pressure off and help you move forward with confidence.
Making a claim is straightforward. Here’s what to do:
Even if your injuries seem minor, a medical report can support your claim.
Collect any evidence, such as medical reports, witness details, CCTV footage, or photos of the accident scene.
If a vehicle was involved, make sure the accident is reported to the police and ask for a reference number.
Our team will assess your case and guide you through the process on a no-win, no-fee basis.
Speak to our friendly team today. You are not alone, and you may have a case.
Most claims are settled outside of court, but if liability is disputed, your case may go to trial. Our experienced solicitors will support you every step of the way.
Yes, if the injured person is under 18 years old, a parent or guardian can claim on their behalf. If an adult lacks the capacity to claim, a representative can do so for them. Children have until their 21st birthday to claim.
We handle a wide range of transport accident claims, including car driver accident claims, bus and coach accident claims, motorcycle accident claims, cycling accident claims, Uber passenger accident claims, pedestrian accident claims, road traffic passenger accident claims, and hit and run claims.
In most cases, you have three years to start your claim. This runs from the date of your accident, or from when you first knew your injury was caused by it. If the injured person was under 18, they have until their 21st birthday. Acting quickly helps protect evidence.
A no-win, no-fee agreement, also called a Conditional Fee Agreement (CFA), means you don’t pay anything upfront. If your claim isn’t successful, you won’t pay our legal fees. If we win, our fees are taken from your compensation, and we’ll explain exactly how much before you sign anything. We’ll also arrange After the Event (ATE) insurance, which covers certain costs if your claim doesn’t succeed. This protection depends on you being honest throughout your claim.
That depends on how serious your injury is and the impact it’s had on your life. We can’t give you a figure straight away, and that’s not us being cagey. We need to arrange a medical examination first, and the report tells us the full extent of your injuries. Once we have it, we can give you a proper picture. In the meantime, our compensation calculator can give you a rough guide.
Most personal injury claims take between 12 and 18 months. This is the usual length of time for a personal injury claim. Some settle sooner, especially if the other side admits fault quickly, and more complex cases can take longer. We’ll work through your claim as quickly as we can, with care, and keep you updated along the way
Your claim will be handled by our personal injury team. The team is made up mainly of solicitors and trainee solicitors, supported by paralegals and legal secretaries.
Your hospital records show the treatment you had. An independent medical report looks at how your injury affects you now and in the future. That’s what your compensation is based on, so it’s a key part of your claim.
We’ll send you a secure link to sign your documents online. If you have any trouble, just call us and we’ll talk you through it.
Some smaller claims can be. If you were a driver or passenger aged 18 or over, and your injury is worth £5,000 or less, your claim will usually go through the free Official Injury Claim service, which you can use yourself. This applies to accidents from 31 May 2021 onwards. It doesn’t cover pedestrians, cyclists, motorcyclists, children or more serious injuries. If you’re not sure where your claim fits, get in touch and we’ll let you know.
You may still be able to claim. If the driver was uninsured, or can’t be traced after a hit-and-run, a claim can often be made through the Motor Insurers’ Bureau (MIB). The MIB is the body that pays compensation in these cases. Find out more about hit-and-run claims.
We have years of experience handling road traffic accident claims, and we’ll work hard to get you the compensation you’re entitled to.
Nothing to pay upfront. If you win, our fees come out of your compensation.
We understand that every case is unique. Our team will provide tailored legal advice and support throughout the process.
We don’t just handle your claim. We can also help you access medical support and rehabilitation, such as physiotherapy.
If you've been injured due to someone else's negligence on the road, don't wait. Contact CEL Solicitors to explore your personal injury options.
