When Wendy lost her sister, she was left grieving and under immense pressure as the sole breadwinner for her family. Things became even more difficult when she was targeted by scammers posing as a legitimate company, offering a fake work-from-home job.
They took over £8,800 from her—money that had come from her sister’s life insurance.
With support from CEL Solicitors and the determined efforts of file handler Kai Fessey, Wendy was able to recover the money and start to rebuild her sense of security.
To protect her anonymity, our client’s name has been changed.
What happened?
Shortly after her sister’s sudden death, Wendy was doing everything she could to keep life on track for her family. With two children at university and growing financial pressure, a flexible work-from-home job seemed like the ideal solution.
The scammers, posing as a company called JK Recruitments, set up a professional-looking website and maintained regular, friendly contact. Over time, they convinced Wendy to make a series of payments which they claimed were necessary “investment requirements” for the job.
She did her best to check the company’s legitimacy, but the scam was convincing. In the end, she lost over £8,800 from her Monzo bank account – the last of her sister’s life insurance money.
The emotional toll
The financial loss was significant, but it wasn’t the only impact. Wendy suffered from ongoing anxiety and stress. She became withdrawn from social situations and found it hard to talk about what had happened.
Like many scam victims, she felt embarrassed, even though she had been deliberately targeted during an incredibly vulnerable time. That shame kept her from seeking help straight away, which only added to the distress.
Turning to CEL Solicitors
Eventually, Wendy contacted CEL Solicitors for support. Her case was taken on by file handler Kai Fessey, who provided calm and consistent guidance throughout the process.
Kai explained every stage clearly and made sure Wendy felt informed and supported. He took the time to listen to her concerns, kept in regular contact, and showed real persistence in pushing the case forward.
Thanks to his efforts, Wendy received a full refund from Monzo.
Client feedback
“I wish to highly recommend Kai Fessey of CEL Solicitors for the work he has done and the result he has produced over the last 6 months.
“He has not only managed to achieve a settlement on this account which exceeded the original expectations but has done this in a timely manner.
“His telephone manner is exceptional. He has always remained calm and polite even when I was anxious. He explained things clearly and concisely and always returned my calls.
“He fought my case with intelligence and persistence. I would like to give Kai a 100% satisfaction review (and would honestly offer more than 100% if that were mathematically possible!)”
– Wendy
Just tell CEL
Wendy’s story is a powerful reminder that victims of scams are not to blame, and that recovery is possible.
At CEL Solicitors, we help people who’ve been targeted by fraudsters to fight back and reclaim what’s rightfully theirs. If you or someone you know has lost money to a scam, our specialist team is here to support you. We operate on a no-win, no-fee basis and will do everything we can to help. Call 0330 127 5161 or submit your details online, and a member of our team will be in touch to help.
