We spoke to Mr Stephens in February and we settled just 5 months’ later. Not only did we manage to get the necessary repairs made, but we also were able to get necessary changes made to the client’s bedroom plus £2,500 in compensation.
“Throughout my life, I have had to deal with several solicitors for various reasons but never have I had such a professional and personal service. Not only did you keep me in the loop regarding the to-ing and fro-ing of the case but you reassured me at all times that we were right to fight.
Having an agreed timetable and itemised schedule of works meant I could keep track of the works and have a date to look forward to. When I first contacted the council, they said, “a bit of brickwork pointing” would sort out the problem. Thanks to your persistence they will now have to put the house in good order.
Not only that but you took into account my disability and therefore my need to spend a lot of time in bed, and somehow managed to get my bedroom decorated which means so much to me as I can’t afford it or do it myself.
You really have had a major impact on my life. I can’t imagine anyone could do as much as you have.”