The client was a tenant of a large housing association who had complained to his landlord regarding defects including damp and mould as well as damage to the guttering and exterior brickwork. The tenant was complaining to his landlord about the issues at his property for around 10 years.

We spoke to the client in October and instructed a surveyor to attend the tenants property in November and found several items of repair that needed to be completed by the landlord, the costs of which being estimated at around £2,990. We began negotiations with the landlord in January and an offer to settle the tenants claim was agreed by all parties in March.

The tenant was awarded £5,000 in compensation and the landlord agreed to complete all outstanding works to the property as stated in the inspection report. After ten years’ of waiting, the client can live in their home without fear of poor health or further damages.